Location: Onsite (London)
Salary: Negotiable
Job Type: Full-Time

Job Description
As a Customer Service Representative at TAMANNASMAGIC LIMITED, you will be the first point of contact for clients, providing exceptional support and assistance across our real estate and educational services. You will ensure a positive experience by addressing inquiries, resolving issues, and offering tailored solutions to meet client needs. This is an excellent opportunity to be part of a dynamic and client-focused team in a fast-paced environment.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person interactions.
• Provide detailed information about our real estate and educational services, assisting clients with their needs.
• Resolve customer issues or concerns in a professional and efficient manner, ensuring satisfaction.
• Maintain accurate records of client interactions and follow up on outstanding issues.
• Assist clients with booking appointments, scheduling viewings, or coordinating educational consultations.
• Provide administrative support to other departments, ensuring seamless service delivery.
• Upsell services where appropriate and offer additional information to clients about other offerings.
• Maintain a high level of product knowledge to answer questions effectively and offer tailored advice.

Requirements

• Proven experience in customer service or a client-facing role, preferably within real estate or education.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with a focus on providing effective solutions.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-focused attitude with a strong desire to help others.
• Proficiency in Microsoft Office and experience with CRM systems is preferred.

Preferred Qualifications

• Experience in real estate or education-related customer service.
• Knowledge of the UK property market or education system.
• Ability to work well in a team environment and collaborate effectively with colleagues.

What We Offer

• Competitive salary based on experience.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• Exposure to a diverse range of services and clients.

How to Apply
If you are passionate about delivering exceptional customer service and are eager to be part of a dynamic team, we’d love to hear from you. Please submit your application via our website.